Payment: For your security and convenience we accept all major credit cards through Paypal.
Products Return Policy: No returns on food or soaps for health reasons, by law.
Shipping and Handling: We ship to the address on your Paypal account unless otherwise verified. Products are shipped within 2-10 business days of your cleared payment depending on our stock levels. Please allow up to 10 days for made-to-order painted signs. Your order will be sent with a tracking number. We offer FREE US Shipping on our CHOMP signs, frozen treat mixes, and Cool Dog Duke soaps for dirty stinky dogs. (We cannot combine shipping with printed orders placed at Cool Dog Duke on Cafe Press.) Contact us using the form below to inquire about delivery time on large orders.
International Customers: International customers please contact us for a shipping quote to your country. We will be happy to invoice you through Paypal including insured International Priority Shipping. We welcome international business but we will only put accurate information on customs forms. Any duty or taxes charged by your government or postal service are your responsibility. We ship to the address on your Paypal account unless otherwise verified.
For more information: We love our customers and your special requests are always welcome! Drop us a note using the Contact Us form below.
Cafe Press Orders: All clothing, accessories and home goods are printed at Cafe Press and are shipped directly to you from Cafe Press. We cannot combine shipping on items purchased on this website with printed orders placed at Cool Dog Duke on Cafe Press. Your Cafe Press order is backed by a 100% Money Back Guarantee. Our 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends.
For Cafe Press shipping rates please click here. Need help placing an order? Click here. If for any reason you need to return or exchange an item, just contact the Customer Service department and you're done!
We're Labs... we're only happy when you are!